This is as low as it gets in my book. A Circuit City in Boston is having a close-out sale on some big ticket items. It looks like a good deal, so Gina Reis hurries herself on down and spends $1,100 for a big screen Samsung TV.
Only once she gets home and opens the box what she has is a shattered piece of garbage. A very upset Gina takes the TV back to Circuit City and you won’t believe what they tell her: “Sorry, your problem, not ours.” Not only that, they refuse to help her at all.
Sure, there are signs that read: Final Sales. But like Reis says, she expects a TV that is working. Besides, there are no signs that say the merchandise will be defective. Also, customers are not allowed to open merchandise until it’s paid for.
Here’s the real kicker. Samsung won’t help her either. They say the TV is damaged not defective and not their concern.
Looks as if our poor Gina girl is out $1,100 …
Except for one thing—she went to the local TV station about all this. It was reported on TV and in the paper. When they found out she put the purchase on her credit card they got the bank to give her a full refund.
May Your Glass Always Be Half Full
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